We operate this website and online store, including all related information, content, features, tools, products and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) govern your access to and use of the Services, together with any policies referenced herein, including our Privacy Policy. By accessing, browsing, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

You confirm that you are at least the age of majority in your jurisdiction.

You agree to provide accurate, complete and current information when placing orders or creating an account, and to update your details as required.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

Wholesale access is granted at our discretion and may require business verification. We reserve the right to approve, suspend or revoke wholesale accounts at any time.

We make every effort to display products accurately. However, colours and appearance may vary depending on your device and settings.

Product descriptions, availability and pricing are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities at our discretion.

Retail Orders

Placing a retail order constitutes an offer to purchase for personal or household use. Orders are not confirmed until payment has been processed and you receive confirmation from us.

Retail products may not be purchased for unauthorised resale or export.

Wholesale Orders

Wholesale purchases are available only to approved wholesale customers. By placing a wholesale order, you confirm that you are purchasing for legitimate resale purposes within your registered business.

Wholesale pricing, minimum order quantities, resale conditions, and payment terms may be governed by separate Wholesale Terms, trade agreements, or approved account conditions.

We reserve the right to:

• Approve or decline wholesale applications
• Refuse or cancel wholesale orders
• Limit quantities
• Revoke wholesale access for breach of these Terms

All returns (retail or wholesale) are subject to our Refund Policy, unless otherwise agreed in writing.

Products purchased through our retail store are intended for personal or household use only. Approved wholesale customers may purchase products for resale strictly in accordance with our Wholesale Terms & Conditions or separate wholesale agreement. Unauthorised resale, distribution, or export of products is prohibited.

Prices are subject to change without notice.

Retail and wholesale pricing may differ. Wholesale pricing is confidential and available only to approved accounts.

Unless otherwise stated, prices exclude shipping, customs duties, taxes, or import charges.

You agree that:

• Payment information provided is accurate
• You are authorised to use the payment method
• You will pay all charges incurred, including applicable taxes and shipping

We may refuse transactions suspected of fraud, unauthorised resale, or policy violations.

Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, customs processing, or events beyond our control.

Risk of loss and title passes to you once products are transferred to the shipping carrier.

Wholesale customers are responsible for ensuring accurate delivery details and any applicable import requirements.

All content on the Services — including text, branding, logos, imagery, graphics, and design — is owned by or licensed to Kenana Down Under and is protected by intellectual property laws.

You may not reproduce, distribute, modify, republish, or commercially exploit any content without prior written consent.

Wholesale customers may use approved product imagery and brand assets solely for the purpose of promoting and selling Kenana Down Under products, and only in accordance with brand guidelines provided.

We may provide access to third-party tools or links. These are provided “as is” without warranties or liability. Your use of third-party services is at your own risk.

We may provide access to third-party tools or links. These are provided “as is” without warranties or liability. Your use of third-party services is at your own risk.

Your personal information is governed by our Privacy Policy [LINK] and may also be subject to Shopify’s Privacy Policy.

Information may be transferred internationally for the purpose of operating and improving the Services.

If you submit reviews, suggestions, or other content (“Feedback”), you grant us a perpetual, royalty-free licence to use such Feedback for business and promotional purposes.

You confirm your Feedback does not violate third-party rights.

You may not use the Services:

• For unlawful purposes
• To infringe intellectual property
• To transmit malicious code
• To interfere with website functionality
• To engage in unauthorised resale (retail customers)
• To breach approved wholesale terms (wholesale customers)

We may suspend or terminate accounts for violations.

The Services and products are provided “as is” and “as available” without warranties of any kind, except as required under applicable consumer law.

Nothing in these Terms excludes rights available under Australian Consumer Law where applicable.

To the fullest extent permitted by law, Kenana Down Under and its affiliates are not liable for indirect, incidental, or consequential damages arising from use of the Services or products.

Where liability cannot be excluded under law, it is limited to the maximum extent permitted.

You agree to indemnify and hold harmless Kenana Down Under and its affiliates (including Shopify) from claims arising from your breach of these Terms, misuse of the Services, or breach of wholesale conditions.

We may suspend or terminate access to the Services or wholesale accounts at any time for breach of these Terms.

Provisions relating to intellectual property, liability, indemnification and other clauses intended to survive termination will continue to apply.

These Terms are governed by the laws of Western Australia. You agree to submit to the exclusive jurisdiction of the courts of Western Australia.

We may update these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance of those changes.

Kenana Down Under
ABN: 466 464 659 29
hello@kenanadownunder.com.au