“Personal information” means information that identifies or can reasonably be linked to you. We may collect:

• Contact details: name, billing/shipping address, phone number, email
• Payment information: card details, transaction and payment confirmations
• Account information: username, password, preferences
• Order details: items viewed, added to cart or wishlist, purchased, returned or exchanged
• Communications: messages or enquiries you send to us
• Device & usage data: IP address, browser type, device information, cookies, and how you interact with our Services

We collect this information directly from you, automatically through cookies and similar technologies, and from service providers or trusted partners.

We use your personal information to:

• Provide and manage orders (process payments, ship products, manage returns, maintain accounts)
• Improve your experience (remember preferences, personalise recommendations)
• Marketing & advertising (send promotional emails or show relevant ads — you may opt out anytime)
• Security & fraud prevention
• Customer support and communication
• Legal compliance and enforcement of our policies

We may share your information with:

• Shopify and service providers (payments, shipping, IT, analytics, marketing support)
• Marketing partners for personalised advertising (subject to your rights to opt out)
• Affiliates or corporate partners
• Authorities or legal bodies when required by law
• Third parties you direct us to engage with (e.g. shipping providers, social logins)

Our store is hosted by Shopify. Shopify may collect and process personal information to operate and improve the Services. For more information, please review the Shopify Consumer Privacy Policy

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16 years of age.

We take reasonable steps to protect your information; however, no system is completely secure. We retain personal information only as long as necessary to provide our Services, meet legal obligations, resolve disputes, and enforce agreements.

Depending on your location, you may have the right to:

• Access your personal information
• Request correction or deletion
• Request data portability
• Opt out of marketing communications

To exercise your rights, contact us using the details below. We may need to verify your identity before processing requests.

Your information may be transferred and processed outside your country of residence. Where required, we rely on approved legal mechanisms for international data transfers.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

If you have questions or would like to exercise your privacy rights, please contact us at Kenana Down Under here.